Trust & Compliance
Because SendPilot customers upload real customer phone numbers, responsible messaging is a product feature, not a legal footnote. Here's how we approach it.
Consent ledger
Every contact record can carry a source, timestamp, and consent note — how and when permission to message them was obtained.
Suppression list
Opted-out numbers are tracked and excluded from future campaigns automatically.
Sender ID workflow
Sender-name registration with Philippine telcos is tracked per business, with approval status visible in the dashboard.
Abuse controls
Account verification, content review, and volume monitoring to deter spam and fraudulent use.
Auditability
Key account and billing actions are timestamped, so activity can be reviewed after the fact.
Data controls
Role-based access (owner, admin, member), and data export/deletion on request.
Data Privacy Act alignment
SendPilot is built with the Philippine Data Privacy Act of 2012 (RA 10173) and National Privacy Commission guidance on direct marketing through SMS in mind. Customers remain the data controller for the contacts they upload; SendPilot acts as a processor and provides the tooling above to help customers stay compliant.
Requesting data deletion
Account owners can request deletion of their account and associated contact data at any time by contacting privacy@sendpilot.ph.
Security contact
If you believe you've found a security issue, please report it to security@sendpilot.ph rather than disclosing it publicly.
Related policies
See our Privacy Policy and Terms of Service for the full legal terms governing use of SendPilot.